saket b

Awful experience, cheap treatment

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Updated by user Jun 20, 2019

No resolution yet. Taketours simply denied for any refund. This is disgusting to spend and expect good from a trip, but get so much suffering and tiredness with a small kid.

Original review May 21, 2019
They overcharge, poor treatment. They will make changes to iternary on the fly. Customer care do not listen. They are just a third party, they dont themself organize tour. Waste of money going with them. No No No!!
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Loss:
$396
Cons:
  • What they deliver and what they charge is totally off
  • Poor quality and overpriced
Reason of review:
Bad quality

Preferred solution: Full refund

Olesya

Awful

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Awful service! Run away from this company. and "Extranomical tours". San Francisco. Napa Valley. Their pick-up service called me only after they had already left the hotel. Nobody gave me back my money. Hope you will be bankrupt with such a "good service".
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Reason of review:
Poor customer service
Brad M Pmm

Don’t do it

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If your going to universal Studios and walk with the stars do it on your own get a Uber ,Take tours gave us a bad experience the do the whole tour taking in Chinese a few time they tell you were you are and to be back at bus at certain time they all so have a$10 charge per/person that they tell you on the bus the bus driver would have to be the most argent person I’ve come across could not say hello or hi or geta mate was a pig .cost of tour including universal studios ticket was $120.00 then a ten dollar tip p/p 62 people on bus = $ 620.00 not bad tips for a 2 hr tour ,., NOT RECOMMENDED
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Loss:
$20
Cons:
  • We did not like
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker New York, New York

A Nightmare

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I booked a 4 day bus tour to Canada from New York in Febuary 2018. The trip was in August for my Daughters sixteenth birthday. Once it got closer to our departure date I attempted to get more information regarding the attractions, hotels, etc. I called the 800 # many times and not one person could answer any of my questions. I am going to summarize our trip because I could honestly write a book about all the negative things that went on in 4 days, The bus was uncomfortable outdated, dirty and we were not allowed to use the restroom or bring coffee on the bus. We spent 80% of the trip on the bus, we were forced to pay for optional attractions and rushed out of them. I was lied to regarding the optional attractions and it cost me an additional $430.00 per person I was traveling with, cash only. Now I know why, Every restaurant from start to finish was cheap, dirty chinese buffets. I was told fancy seafood dinner one night, french food another and italian american another. Lies, all lies. The hotels were cheap, outdated and dirty. They were located in the middle of no where. As for the staff and other passengers, we were the only white people on the tour. We were discriminated against the entire trip, yelled at by the tour guide,verbally threatened by the bus driver and physically assaulted by one of the passengers. I could go into detail but it would take to long. I want these people stopped. They are ripping off hard working people. I was so disappointed and felt awful for my daughters and her three friends that I brought with me. If anyone out there has any advise, please post.
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Anonymous
map-marker Temecula, California

A nightmare. scam and dishonest.

mada a complaint. i was ignored and like a basketball passed from one person to another. beware. decided not to spend another penny. hope karma to them. someday they will meet somebody to giv them what they deserve. beware of TakeTours
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1 comment
Guest

I totally agreed. It’s worse than that.

Try to avoid to book with that company at all cost. Absolutely dishonest tour operators with hidden cost with extra, extra charges. One day tour is actually half day.

Unexpected, unannounced delay with unprofessional tour driver. Stay away from this company at any cost.

Joann D Egn
map-marker Camden, New Jersey

Bad experience

We (4 of us) booked grand canyon/Hoover dam tour from take tours. One of us have a medical issue, needing a bathroom often. That being said I was told we would have a 55 passenger bus with a bathroom for emergency use. We also would be stopping for dinner at a chinese restaurant on the way home. Ok $380for the 4 of us wasn't bad. So on our departure day we got a 12 passenger Mimi van ( NO BUS) got a sandwich apple banana and water, ok. Our driver catered to 4 individual lady passengers. Dinner NONE. THAT WAS BAD ENOUGH, WE MET A COUPLE FROM SCOTLAND IN THE SAME BROKEN PROMISE FROM TAKE TOURS. I WOULD NEVER RECAMEND THE TOUR COMPANY. WE FEEL THAT THERE SHOULD BE A COMPANSATION .
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Loss:
$190
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Irene F Rha
map-marker New York, New York

Ripoff

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Do not do it!!! I booked a 4 day tour of Canada for my daughters sweet 16. There are hidden fees, you spend 80% of the trip on an old dirty uncomfortable bus with no bathroom, the hotels were motels, old and dirty and not anywhere near any attractions. The bus driver was extremely rude and racist. He threatened my daughters. We spent 4 days eating from cheap Chinese buffets. For the money I spent I could have traveled comfortably anywhere else. I could go on and on. Bottom line, use another company, research before booking any vacation . I learned the hard way.
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HENLOY A

Worst experience

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Worst tours. Even though they charge a lot they provide the worlds worst service. We had recently booked a 7 day trip to Yellowstone Bryce Grand Canyon Antelope canyons. Well we were forcefully taken to lower antelope even though before booking we had confirmed that we would be taken to upper antelope since we had a 2 year old . We were never taken to Bryce Canyon even though it is clearly mentioned. The tour guide said we would be going on different day from the schedule but changed later. Also we had booked for south rim of the Grand Canyon but the you took us forcefully to the west rim
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Anonymous
map-marker Camden, New Jersey

Unexceptable

On Oct 18th 4of us took a Tour to the Grand Canyon/Hoover Dam. I booked our tour with Take Tours. I was told we would have a 55 passenger bus with a bathroom ( this was good, for one of our friends has a medical issue and the bathroom was a plus) we were also to stop for dinner, also a plus. Well we didn't get our BUS, WE GOT A 12 PASSENGER MINI VAN, NO BATHROOM, NO DINNER. Our driver dedicated most of his time catering to 4 of our female passengers. Also on our mini van there was a couple from Scotland also VERY UPSET. $380.00 later our experience was a BIG DISAPPOINTMENT. WE FEEL A COMPASATION IS DUE. WE WILL NEVER RECOMAND TAKETOURS.
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Ly N Hij

NEVER BOOK A TOUR FROM TAKETOURS

Since Taketours doesn't post my review, I'll post it here. NEVER BOOK A TOUR ON THIS SITE!!! I booked this Tour "1-Day Antelope Canyon and Horseshoe Bend Tour from Las Vegas" on 5/23/18 and my ticket said the bus would pick us up at 5am at Excalibur and we had to wake up super early to prepare. I got notified by email the day before that the bus would pick us up no later than 5am. However, when we got to the bus pick up area at 4:45am, we saw no one! so my boyfriend called the bus driver twice which went to voicemail, and texted him (his number was provided in the email). He replied he would be there at 6am. So we went inside the Excalibur hotel and came back out at 5:45am. We asked every single bus arriving but he was not there. There was a small bus came after 6:10am and the bus driver stood in 1 place next to the bus and called out something but no one could understand what he said. The Rotunda at the Excalibur is quite big and can fit 4 super big buses. There were a lot of people standing around waiting for buses. And then because the driver of the small bus parked so stupid he blocked all traffic and other buses couldn't move and started beeping at him while he was trying to make a phone call. But since he was blocking traffic he ran back to the bus and so I thought he went to move his bus but he left. I didn't have a chance to ask that small bus before it left. Other bus drivers made great efforts to shout out the destination multiple times and walked around asking everyone who was waiting. I looked on my phone and saw a missed call. I only had ONE missed call. He didn't even call my boyfriend who had called and texted him before. I called back 4 minutes after receiving the missed call. It was the bus driver, He said he called our names several times and called my phone several times, said we were late so he left us behind. We asked if he could turn around and pick us up but he said no and we should have been on time. He also said that if we wanted to go on the tour we needed to take an Uber to the next stop and he only gave us 5mins to get there or else he would leave us behind. It took us 8mins minutes to get an uber, and the driver called back at the request of my boyfriend before leaving and said he was going to leave us behind again he cannot wait. My boyfriend explained we got an Uber because he told us to and asked him several times to please wait 10mins as that is how long it would take to get from Excalibur to the next stop. When we got there, it was that small bus that I did not have a chance to ask. That bus stopped at Excalibur well after 6am so technically he was the one who was late. And despite that he told us that we were late even though we were standing outside waiting for him. There were 6 people in the bus and our group had 5 people. So we literally contributed almost 50% of the people on that bus. And he couldn't turn around 4mins after leaving Excalibur and pick us up? He literally said he had to leave us behind. It was only 2 miles between the 2 bus stops (Excalibur and Treasure Island). it was a very frantic and stressful ordeal for us your tip went to the Uber payment. You're welcome Bin. Additionally the driver forced us to pay a service fee in addition to our $60 Lower antelope tour Entrance fee and a permit fee. Each fee was per person in our group. The Driver could not explain or tell us what the service fee was for and we had to pay him in cash. We also got no receipt for our payment. He charged the other Tour guests $25 and $33 each person for the tour and also requested cash from them but charged us $75 per person. all in all our Trip was very displeasing. The total cost of $300+ just to book this tour plus pay an additional $375 to actually take the tour around the canyon is just scandalous. I don't recommend the tour from here to anyone! It would have been a lot cheaper just to drive ourselves up there and pay only $60 entrance fee per person to have the locals give us the tour and it would have been 100% better!
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Reason of review:
Bad quality
MD R Ilh

Complaint

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Took this tour with whole family based on reputation of this site. But driver FEI was very unprofessional and disrespectful to most of the people in the bus. He treated everyone based on racial profile. He behaved so inhuman with one of autistic kid for no reason. At one point police were called to solve the issue. My family tour was spoiled like others. I would like to get my refund..........
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Reason of review:
Poor customer service
Anonymous

Take Tours Las Vegas. West Rim Grand Canyon Tour. Don't be fooled tourist. Read

December 28, 2016. Busiest season to travel. We are 10 in our group on a bus tour to the West Rim of Grand Canyon. We bought the tour through gotobus.com coming from Las Vegas, NV. Take Tours (a go to bus partner) is the company that handled the tour to West Rim. The pick up time is 7:30 am. Pick up by a small 12 seater Van arrive late at 8:00am then where taken to Stratosphere Hotel where we will be joined by more tourist and transferred to a bigger bus. We left 9:30 am ( take note time is very important in this trip). The tour includes a short stop at the world Famous Hoover Dam. Our tour guy's name is Roy. As we approach the West Rim of Grand Canyon; Roy offered the Skywalk Tour for $ 25.00 per person (cash only) which is not included in our tour. We purchased the ticket for 10 persons for a Total of $ 250.00. Upon arrival at West Rim at around 12:10 pm Roy gave everybody a specific instructions to come back to bus at exactly 2:15 pm. He threatened all tourist at the bus that he will leaved anybody who will be late and they will be responsible for their expenses in returning to Las Vegas. So we went ahead with the tour. There are 3 spots in west rim: We skip the first stop (Hualapai Ranch and the third stop (guano point) because we are only given 2 hours for whole west rim tour. Second stop is where want to be. Lunch area is there (lunch is included) and Skywalk Tour. We eat lunch first (a 15 mins line). Then proceeded to fall in line to the skywalk which is a 2 hours line. Its After 30 mins into line we decided not to proceed because we will miss the 2:15 pm deadline. By the way there is no phone/internet in west rim. No way way to call Roy to asked for more time. He should have been there to assessed the situation. He already know that no matter what nobody will make it to the skywalk given that the line is 2 hours. Yet he sold and fooled all the tourist in the bus who purchased skywalk tour. We went back to the bus exactly 2:10 pm. And aksed Roy to leaved a t 2:15 pm or 2:30 pm. We also demanded a refund of $ 250.00 per person. but he declined to do a refund. we left west rim at 3 pm because Roy waited for his chinese countrymen. Avoid the Take Tours of Las Vegas. Avoid Roy the tour guide.
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Reason of review:
Poor customer service